COMPANY PROFILE

Critical Success Factors

1. Purchasing: Effective purchasing improves margins
   With the assistance of a reputable software programme called "Just Enough", we are able to focus on effective purchasing, ensuring that the right stock is available at the right time, at a competitive price and quality whilst, at the same time, maintaining a stock turn level of over 2.
   
   
2. Procurement and Sourcing: Dealing with reputable suppliers
   
   • Our experienced staff is able to place orders according to the demands of the season, ensuring that stock is available in good time. Price is negotiated with reputable suppliers, locally and abroad, who are renowned for quality and service, so as to ensure stock is available to meet the demands of the market.
   • We focus on consolidating suppliers to make use of economies of scale when bargaining for better prices.
     
     
3. Sales: "Going the extra mile"
   
   • Partrite "goes the extra mile" to ensure superior customer service, in everything they do.
   • Experienced Internal Sales staff ensure a quick response to telephone requests and orders.
   • A Hydraulic Hose and Fittings Specialist is on hand to support dealers with technical services, information and training.
   • Our Regional Sales Managers are available to support customers with their management of sales as well as store visits, product knowledge training, and merchandising. We would like to be of assistance to our customers in their own business management as opposed to merely offering a sales service.
   • Toll free fax lines save costs for the dealer.
     
     
4. Marketing: The prime aim is to make it easy to do business with us
   
   • Sales tools such as catalogues, CD brochures and leaflets are developed with the prime goal of making it easy to do business within a "one stop shop" model. Sales aids are developed on an ongoing basis, striving to develop our company and product brand equity.
   • Dealers are supported with marketing tools such as product posters, shelving and promotions. The Partrite website shows the current price list, catalogues and updated information. It also includes company and industry news, details of new products and the latest promotions.
   • E-commerce is available via a secure logon on our website, enabling our customers to access our system. They can check the availability and cost of our extensive range of products, as well as place their own orders, at their own convenience.
   • We strive to provide a "one stop shop" model.
     
     
5. Human Resources: We will attract, retain and develop an enthusiastic and committed work force that adds value to the business.
   
   • The workforce is a major asset. Enthusiasm and commitment add value to the business.
   • We strive to cement relationships, not only with our customers, but with everyone we deal with.
     
     
6. Logistics: The right products in the right place at the right time
   
   • The aim of this department is the accurate reception of stock from suppliers, using dedicated and accredited hauliers, the provision of sufficient storage and efficient despatch and distribution to our dealer network.
   • The new warehouse management program (ISA Store) has increased productivity and service levels to our dealers.
   • At a time when short lead times, speed and reliability are more important than ever, efficient logistical systems are essential. UTI (Sun Couriers) supports us by providing customers with efficient and speedy access to all our products. Customers can also track their shipments on the internet using tracking numbers.
   • Our cost effective logistics service receives, stores and delivers the right products to the right customer at the right place - on time!
   • A free delivery service is available for all orders with a value in excess of R250.
   • Partrite has a 6,000 sq metre warehouse with state-of-the-art logistical techniques holding more than 25,000 line items in stock,  to ensure that customers receive consistently superior service, every time. Another warehouse in Benrose caters to the Industrial market, utilising the specialised knowledge of the staff at this establishment.
   • We are developing the potential of the export market with dealers already established in Namibia, Mozambique, Swaziland, Botswana, Zimbabwe and Zambia.
   • Our RMA structure manages claims and returns, providing our customers with a reference number for tracking and a dedicated team dealing with all return procedures.
   • Our goal is that ALL daily orders received before 4pm are dispatched on the same day.
   • An overnight delivery service operates to all the main centres and can usually deliver to any of our dealers within two days.
   • We have been acknowledged to be the best in the business with regard to packaging. We take pride in the way orders are parcelled and great care is taken to ensure that all shipments arrive in perfect condition.